Cancellation Policy

A. Requesting an Account Cancellation
A cancellation will only be accepted if it is done by the following method:
The customer must submit his/her virtual authorization by requesting cancellation via email to http://brandstrive.com. The request must include the following information:
1.Customer Name 2.Business Name 3.Domain Name 4.Reason for Canceling 5.Phone Number
All account cancellations must be received in the above manner at least fourteen (14) days in advance of the date of renewal. Accounts cancelled with less than fourteen (14) days notice shall be cancelled at the end of the next term.
B. Results of a Cancellation
When a cancellation request is made, http://brandstrive.com will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired we would remove all files. This may include unread e-mail left on the server.

Refund Policy

Each of our web-hosting packages carries a 14-days money back guarantee. If you are not completely satisfied with our services within the first 14 days of your contract, you will be given a full refund of the annual service fee’s paid.
Requests for cancellation of services and refund must be submitted in writing by E-mail to http://brandstrive.com, (phone requests will not constitute acceptance of any cancellation) and it must be received by us prior to the close of business on or before the 14th day of service and your account must be paid in full. No refunds are available after the 14th day. In the event we elect to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this agreement without cause, there shall be NO REFUND of any remaining balance. This policy does not apply to any additional services not specifically mentioned herein.

Updates

A.  Fees for any changes, updates or additions will depend upon the amount of work requested. The minimum is $175 per hour. Charges will be calculated and billed to reflect the following: Time researching or gathering information, pictures or text. Time on the phone with customer pertaining to their web services. Time working on images, text files, uploading or downloading any information or any files pertaining to customer’s web services. Requested changes should be completed within 2-4 days after customer’s payment is received by http://brandstrive.com/. Text updates must be requested through email at corp@brandstrive.com.  You must include the customer name, Domain Name, and phone number.

Late/Non-Payment

A. Late Check/Non-Payment
If payment has not been received by the date of renewal of an account; the account will be suspended without exception. Upon suspension, we will send an e-mail suspension notice to customer. The customer will have the option of re-activating the account after paying the full amount of the invoice due. An additional fee of $75.00 will be assessed for re-activation. The re-activation fee is non-negotiable. If payment, including reactivation fee, is not received within seven (7) days of account suspension, the account will be permanently cancelled. This includes the removal of all files that may remain, but does not alleviate client’s payment obligations under the hosting agreement.

 

Payment Methods

http://brandstrive.com/ accepts payments by Major Credit Cards only


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